CONTACT CENTER — INBOUND —
CORE FEATURES
Order Management
Order handling can be provided for various mail order and direct sales channels.
Customer Support
With the highly reliable systems we have in place, clients can rest assured that tele-net can go beyond ordinary customer contact services such as product descriptions and operating instructions, order data entry and changes to customer records, providing an even more sophisticated level of customer service.
Help Desk
tele-net also provides highly-regarded technical help desk services requiring specialized knowledge. Our processes are designed based on years of experience and results, enabling a reliable quality of communication and the ability to handle cases smoothly even when sophisticated responses are required.
Marketing Campaign Management
tele-net can even have a last-minute campaign up and running quickly. Our wide range of services includes entry processing , data management, tabulation, and other support.
Ensuring our communicators maintain maximum performance.
We provide a detailed range of contact center services through heart-to-heart interactions that place the greatest priority on a dialog with the customer.
Although attitudes, values, and personalities may vary widely from one customer to another, each of our professional communicators thinks, feels, and acts with the goal of providing every customer with the smoothest, most pleasant interaction possible.
Every conversation that allows a friendly local accent to sneak in, or brings out a bit of warm laughter, raises the customer’s level of trust in the client company, and leads to enhanced corporate value. As communication specialists, we offer our Dedicated groups of communicators are managed by the client company using our own computer system.
CONTACT CENTER — OUTBOUND —
CORE FEATURES
Market Research
For new and existing products and services, tele-net can prepare survey questions and scripts as well as conduct the actual survey.
Questionnaire-based Surveys
Questionnaire-based surveys can be provided via phone, e-mail, fax, and direct mail. We provide complete support for the entire process, from questionnaire development to post-survey data tabulation.
List Screening
This customer list maintenance service is provided on a regular basis to ensure lists are always up-to-date, ready to be used at any time in all types of sales strategies. Calls are placed to the customers based on these lists, but with the appropriate script, the calls can be seen by the customer as an extension of the client’s customer support services, further increasing corporate value and enhancing customer confidence.
Sales Lead research
We can obtain the information needed for new business development and sales strategy proposals, including individual and corporate names, phone numbers, and other data.
POINT
<Customer Data Collection>
Includes listing and screening of targets.
<Communication Strategy Review>
Script development, operator training, preparation of direct mail pieces and questionnaires.
<Customer Database Development>
Transaction history, purchase history, attribute information, demographic information.
<Data Processing and Analysis>
Data mining, segmentation validation, and analysis
<Business Reports>
Business reports incorporating communicator feedback, accumulated knowledge, and subsequent strategic proposals.
Human resource development and management for everything in outbound services and telemarketing.
The supervisors selected to oversee our dedicated outbound group, bring to their job a sales manager’s perspective, skills and expertise in formulating strategy.
With a keen awareness that results count for everything in outbound services and telemarketing, we place particular focus on human resource development and management.
In addition, our experience in running contact services for over 4,000 companies has led us to the conclusion that a well-spoken outbound communicator does not necessarily make an outstanding outbound communicator.
In providing these services, we carefully select outbound communicators who possess the particular skills and attributes required in outbound services. Our goal is not to just process volume, but to deliver results.
Multilingual Service
CORE FEATURES
We offer 24-hour services in Japanese as well as English, Spanish, Chinese, and Korean.
We provide quality services by hiring communicators who are native speakers of those respective languages.
We also plan to establish contact centers in other countries as part of our ongoing push to provide global services.
JAPANESE ENGLISH CHINESE KOREAN SPANISH
DEPLOYING SERVICES OUTSIDE OF JAPAN
By shifting services between contact centers depending on the language required,tele-net can ensure that services are provided by communicators who are native speakers of that language.
Communicators are trained using our proprietary expertise, and taking into consideration the particular characteristics of each country, enabling us to provide trouble-free, quality contact services even in languages other than Japanese.
By communicating with our clients’ customers around the world in the language they are comfortable with, our services provide outstanding customer satisfaction.
★In addition to providing multi-lingual support tele-net also offers a wide range of support services for companies entering overseas markets.
Please contact us for more information.
FLEXIBLE, ON-THE-SPOT SUPPORT FOR A WIDE RANGE OF SITUATIONS
We provide flexible short-term, long-term and one-time support for individuals ranging from those who only speak Japanese, to those who speak only one other foreign language. Let us know your concerns.
▼Our multi-lingual services are used in situations like these:
SERVICE
We began offering BPO services due to many requests from our client companies.
Through our customer contact operations,we can also provide BPO solutions to process all sorts of data.
We will help your company realize improved operational efficiency as well as improved cost reduction.
Not only acting on behalf of your requests, we will also plan and execute solutions for your mission once we understand the total workflow of your business.
We can also give suggestions to improve daily operations and the quality of data, and provide support for a wide range of business processing.
For the Japanese market, some cultural differences need to be addressed when handling a Japanese EC site. Likewise, the same is true for other international markets. We can achieve cost reduction by combining our professional know-how with offshore resources.
Through the operations of our Cebu branch office, we are able to realize significant cost savings.
With our main BPO services in our Cebu office, and tasks required for Japanese clients handled in our Dalian office, we can improve cost savings for you.
Through the operations in our Dalian office, which has Japanese staffing, we can realize high quality and low cost.
Human resources, general affairs and accounting outsourcing.
Businesses that require specialized knowledge can also be operated at lower costs at our overseas offices.
CONTACT CENTER
- INBOUND -
CONTACT CENTER
- OUTBOUND -
MULTILINGUAL
SERVICES
BPO
CUSTOMER JOURNEY
—
Customer Experience
VOICE OF CUSTOMER.
—
Voice of customer.
Creating Value Through Customer Retention. We understand the customer's needs and opinions.
CUSTOMER SATISFACTION METRICS
—
Using timely surveys, we measure the customers satisfaction level on the treatment they re getting.
CLIENT SERVICES MANAGEMENT
—
As a solutions provider, we will make sure every customer is happy with the
products and services they get from
their client.
We deliver heart-to-heart interactive communications while placing a solid emphasis on dialogue messaging and professionalism.
We go above and beyond to tailor our services towards the unique needs of our customers. It is this level of detail and personalization that places us above our competitors.